50+
Resumes Crafted
85%
Clients Get Interviews
3-5x
More Responses
98%
Client Satisfaction

Operations Specialist → Operations Manager

Industry: Healthcare Operations | Package: Resume + LinkedIn Upgrade

Client Background

Mid-level operations specialist with 7 years of experience in healthcare settings, managing day-to-day workflows, auditing processes, and coordinating between departments. Had been applying to management roles for 6 months with minimal response.

Goal

Transition from specialist-level work to an Operations Manager role with direct reports and strategic responsibilities.

Challenges

  • Resume was task-focused rather than results-focused
  • Didn't highlight leadership or process improvement wins
  • LinkedIn profile was sparse and didn't match resume
  • No clear narrative showing readiness for management

What We Did

Strategic Positioning:

Reframed experience to emphasize leadership, cross-functional collaboration, and process optimization.

Quantified Impact:

Added specific metrics: "Reduced processing time by 35%," "Led audit team of 4," "Identified $120K in cost savings."

ATS Optimization:

Integrated management keywords: team leadership, strategic planning, KPI tracking, stakeholder management.

LinkedIn Overhaul:

Created a manager-level headline and About section, highlighting leadership approach and operational philosophy.

Results

Significant increase in interview requests within first month of job search

Successfully transitioned to Operations Manager role with substantial salary increase

Confidence boost: Felt prepared to articulate value in interviews

Claims Analyst → Senior Analyst (Remote Role)

Industry: Insurance | Package: Resume Refresh

Client Background

Claims analyst with 9 years in insurance, strong technical skills, and deep knowledge of regulatory compliance. Wanted to move to a senior role with remote flexibility but wasn't getting callbacks.

Goal

Secure a Senior Claims Analyst position with a fully remote company.

Challenges

  • Resume read like a job description—lots of responsibilities, few outcomes
  • Didn't showcase analytical or problem-solving abilities
  • No mention of remote work skills or self-direction
  • Generic professional summary

What We Did

Results-Focused Bullets:

Converted task lists into achievement statements: "Analyzed and resolved 200+ complex claims monthly with 98% accuracy."

Remote-Ready Language:

Added skills relevant to remote work: self-management, digital collaboration tools, independent decision-making.

Compliance Expertise:

Highlighted regulatory knowledge and audit experience as differentiators for senior roles.

Compelling Summary:

Crafted a summary that positioned her as a detail-oriented, proactive analyst ready for senior responsibilities.

Results

Multiple phone screens and virtual interviews within weeks of resume update

Secured Senior Analyst role at national insurance company (100% remote)

Notable salary increase compared to previous role

Career Changer → Project Coordinator

Transition: Retail Management → Corporate Project Coordination | Package: Premium Career Story

Client Background

Retail store manager with 12 years of experience managing teams, inventory, vendor relationships, and store operations. Ready to transition into corporate project coordination but unsure how to translate retail skills.

Goal

Break into corporate project coordination or operations coordination roles.

Challenges

  • Resume screamed "retail"—hiring managers couldn't see transferable skills
  • No corporate or project management experience on paper
  • Concerned about being pigeonholed or seen as overqualified for entry-level roles
  • Needed to explain career pivot without sounding uncertain

What We Did

Skill Translation:

Reframed retail management as project and stakeholder management: coordinating launches, managing cross-functional teams, tracking KPIs.

Corporate Language:

Replaced retail jargon with corporate terminology: "vendor relations" became "supplier partnerships," "store metrics" became "performance dashboards."

Targeted Resume:

Built resume specifically for project coordination roles with relevant keywords: Gantt charts, deliverables, cross-functional collaboration.

Career Pivot Narrative:

Crafted LinkedIn About section and cover letter template explaining the intentional transition and how skills directly applied.

Interview Prep:

Provided 10 tailored questions with talking points to confidently address the career change.

Results

Strong interview response rate from corporate employers

Successfully transitioned into desired field with competitive compensation

Career pivot success: Gained confidence to articulate transferable skills effectively

Prepared with talking points to address career change professionally

What Clients Are Saying

★★★★★

"The process was smooth, the communication was excellent, and most importantly—I got results. Multiple interviews after months of silence. Highly recommend."

Sarah M. Operations Manager, Healthcare
★★★★★

"As someone changing careers, I was nervous about positioning myself. The comprehensive package gave me everything I needed—resume, LinkedIn, and strategy. I felt confident for the first time in months."

Michelle R. Project Coordinator, Healthcare Tech
★★★★★

"The difference was significant. My old resume was just a list of tasks. My new resume tells a story and shows real impact. I landed a senior role with better compensation and full remote flexibility."

James L. Senior Claims Analyst, Insurance

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